Frequently Asked Questions
Special Shipping & Delivery Notice
Global supply chains, at times, are experiencing challenges that effect all industries and companies from where we purchase goods.
We continue to experience product delays and out of stock items with some of our suppliers - if items are out of stock or you received a "delayed" note it may take longer to fulfill any backordered items.
Global supply chains, at times, are experiencing challenges that effect all industries and companies from where we purchase goods.
We continue to experience product delays and out of stock items with some of our suppliers - if items are out of stock or you received a "delayed" note it may take longer to fulfill any backordered items.
Custom Artwork
Can I provide my own artwork?
Yes, you can provide us with your own artwork for screenprinting and embroidery. However, it must be in vector format (.ai or .pdf created from Adobe Illustrator) Any other version will require us to redraw the art and this will incur an additional "art creation" fee. All fonts must be converted to outlines. If not, we will do our best to find the exact font you used, but cannot guarantee it (there are thousands of fonts!).
Can I send you my design that I created in Canva?
Yes, we are happy to accept your designs created in Canva, however there will be an "art creation" fee as we will have to recreate the artwork. Canva art is not print-ready. You must tell us what font you used if you want a specific one, otherwise we will do our best to guess at what the font is, but there is no guarantee.
Can I provide my own artwork?
Yes, you can provide us with your own artwork for screenprinting and embroidery. However, it must be in vector format (.ai or .pdf created from Adobe Illustrator) Any other version will require us to redraw the art and this will incur an additional "art creation" fee. All fonts must be converted to outlines. If not, we will do our best to find the exact font you used, but cannot guarantee it (there are thousands of fonts!).
Can I send you my design that I created in Canva?
Yes, we are happy to accept your designs created in Canva, however there will be an "art creation" fee as we will have to recreate the artwork. Canva art is not print-ready. You must tell us what font you used if you want a specific one, otherwise we will do our best to guess at what the font is, but there is no guarantee.
Shipping, Delivery and Returns Questions
For online school spirit wear stores, items will be delivered to the school to be distributed by the school coordinator.
How is my order shipped?
Orders placed with "Ground Shipping" ship via USPS Priority Mail which typically takes 2-3 days. Orders are completed in the order they are received. If you need an order shipped very quickly, we will gladly ship your package via UPS or FedEx. Just specify your preference when you place your order and we will contact you regarding the additional shipping charge.
What does "delayed" or "out of stock" indicate on my packing slip, after I have received my order?
Customers that receive this note, is letting them know that we have not received the garment from our suppliers. A "delayed" note indicates that the supplier does not have this particular garment in stock but they are indicating more is on the way - they are not always able to give us an ETA. "Out of stock" indicates that the supplier is completely out of stock of an item and they may not continue to carry it or receive more in from over seas. Sassy Shoppe offers screen printing and embroidery - they do not make the garments.
What is the lead time?
Orders usually ship within 12 days however, during some times it could take longer. Orders for online spirit wear stores for schools will have specific delivery dates that are with in a month from when the store goes live. This information is communicated from the school when the store is set up. Feel free to email for more specific turn around times. If you need your order in a hurry, we will charge a rush fee.
What is your return policy?
Personalized items cannot be refunded as each item is "made to order". Please make sure that you have checked over everything including initials, spellings, color choices, and apparel size before submitting your order. In the event that a mistake is made by Sassy Shoppe we will replace the incorrect item, correcting our mistake. Custom school or business orders may not be returned unless the merchandise is defective. We are not responsible for misuse, customer installation or general wear and tear of the garment. Please refer to our Size Chart page to ensure the correct fit.
For online school spirit wear stores, items will be delivered to the school to be distributed by the school coordinator.
How is my order shipped?
Orders placed with "Ground Shipping" ship via USPS Priority Mail which typically takes 2-3 days. Orders are completed in the order they are received. If you need an order shipped very quickly, we will gladly ship your package via UPS or FedEx. Just specify your preference when you place your order and we will contact you regarding the additional shipping charge.
What does "delayed" or "out of stock" indicate on my packing slip, after I have received my order?
Customers that receive this note, is letting them know that we have not received the garment from our suppliers. A "delayed" note indicates that the supplier does not have this particular garment in stock but they are indicating more is on the way - they are not always able to give us an ETA. "Out of stock" indicates that the supplier is completely out of stock of an item and they may not continue to carry it or receive more in from over seas. Sassy Shoppe offers screen printing and embroidery - they do not make the garments.
What is the lead time?
Orders usually ship within 12 days however, during some times it could take longer. Orders for online spirit wear stores for schools will have specific delivery dates that are with in a month from when the store goes live. This information is communicated from the school when the store is set up. Feel free to email for more specific turn around times. If you need your order in a hurry, we will charge a rush fee.
What is your return policy?
Personalized items cannot be refunded as each item is "made to order". Please make sure that you have checked over everything including initials, spellings, color choices, and apparel size before submitting your order. In the event that a mistake is made by Sassy Shoppe we will replace the incorrect item, correcting our mistake. Custom school or business orders may not be returned unless the merchandise is defective. We are not responsible for misuse, customer installation or general wear and tear of the garment. Please refer to our Size Chart page to ensure the correct fit.
General Questions
What is your product guarantee?
Sassy Shoppe makes a substantial effort to meet high expectations for quality products. We provide detailed product descriptions, reliable shipping and excellent customer service. Should you have any questions or concerns, please contact us by phone or email.
What does the price include?
The price includes all personalization for all of our products. If you want a date, phrase or design, please contact us by phone or email to discuss additional charges.
How will my personal information be used?
We love our privacy and respect yours. We will never sell or share your information with any outside party. Your information is solely used to process and ship your order. We do offer specials, product updates, trend alerts, etc via an email newsletter throughout the year. Your email will be added to this list unless you specify that you do not want to receive the newsletter.
What is the sales tax?
The sales tax in Maryland is currently 6%.
My order is a gift along with one item for myself. How can it be shipped?
If you're like us, you shop for your gifts and usually end up adding something for yourself too. We ask that when placing an order that will be sent directly to the recipient that you place that order separately from any orders being shipped to you.
What is your product guarantee?
Sassy Shoppe makes a substantial effort to meet high expectations for quality products. We provide detailed product descriptions, reliable shipping and excellent customer service. Should you have any questions or concerns, please contact us by phone or email.
What does the price include?
The price includes all personalization for all of our products. If you want a date, phrase or design, please contact us by phone or email to discuss additional charges.
How will my personal information be used?
We love our privacy and respect yours. We will never sell or share your information with any outside party. Your information is solely used to process and ship your order. We do offer specials, product updates, trend alerts, etc via an email newsletter throughout the year. Your email will be added to this list unless you specify that you do not want to receive the newsletter.
What is the sales tax?
The sales tax in Maryland is currently 6%.
My order is a gift along with one item for myself. How can it be shipped?
If you're like us, you shop for your gifts and usually end up adding something for yourself too. We ask that when placing an order that will be sent directly to the recipient that you place that order separately from any orders being shipped to you.
Embroidery & Monogram Questions
What is the difference between Embroidery and a Monogram?
Embroidery of monograms has quickly become the hot new trend. However, these terms can be confusing. Embroidery is the stitching, while monograms are the three letters that make up your initials. People often ask us to “monogram a name.” A name can only be embroidered, not monogrammed. So, when you are choosing fonts or monograms, please keep in mind to only choose a monogram style if you are submitting initials. If you are submitting a name, choose a font style.
What are the Rules of Monogramming?
The earliest female monograms had the first name initial on the left, middle name initial on the right and last name initial larger in the center. This monogram is still used most often today. As monograms began to cross gender lines the traditional male monogram emerged as having the letters of equal size in order of first initial, middle initial, and last initial. This monogram is still used today by both males and females. So… there are really no rules to a monogram – it is a personal choice.
What's the correct order for initials?
There isn't a right or wrong order to monogram initials. Different countries have different traditions. The most common order for a single lady is her first name initial followed by the last name initial and then the middle name initial. A boy or man can request a straight monogram in the order of his name. For example, the monogram would consist of the first name initial followed by the middle name initial and then the last name initial. He can also request a diamond monogram in the order of the first name initial, last name initial and middle name initial.
What if I want to order for a couple using a combined monogram?
Combined monograms are so common and a great way to give a gift to a newly married couple. Please enter the bride's name as the "first name initial", the grooms name as the "middle name initial" and their married last name as the "last name initial". We'll take care of the rest. The monogram will have the bride's initial on the left, the grooms initial on the right and their new last name initial larger, in the center.
How do I care for my embroidered item?
All items can be washed and dried however, please take special care with your embroidered item. Do not wash it with other items that have buttons, zippers or anything else that could snag the embroidery. Shirts and other clothing items should be washed inside out on a gentle cycle unless specified otherwise in the garment. Sassy Shoppe is not responsible for damage to the products by misuse, normal wear or by dry cleaning. Items that are white with only embroidery on embellishments can also be bleached without worry of the thread color fading. We use the finest threads to ensure they are colorfast!
What is the difference between Embroidery and a Monogram?
Embroidery of monograms has quickly become the hot new trend. However, these terms can be confusing. Embroidery is the stitching, while monograms are the three letters that make up your initials. People often ask us to “monogram a name.” A name can only be embroidered, not monogrammed. So, when you are choosing fonts or monograms, please keep in mind to only choose a monogram style if you are submitting initials. If you are submitting a name, choose a font style.
What are the Rules of Monogramming?
The earliest female monograms had the first name initial on the left, middle name initial on the right and last name initial larger in the center. This monogram is still used most often today. As monograms began to cross gender lines the traditional male monogram emerged as having the letters of equal size in order of first initial, middle initial, and last initial. This monogram is still used today by both males and females. So… there are really no rules to a monogram – it is a personal choice.
What's the correct order for initials?
There isn't a right or wrong order to monogram initials. Different countries have different traditions. The most common order for a single lady is her first name initial followed by the last name initial and then the middle name initial. A boy or man can request a straight monogram in the order of his name. For example, the monogram would consist of the first name initial followed by the middle name initial and then the last name initial. He can also request a diamond monogram in the order of the first name initial, last name initial and middle name initial.
What if I want to order for a couple using a combined monogram?
Combined monograms are so common and a great way to give a gift to a newly married couple. Please enter the bride's name as the "first name initial", the grooms name as the "middle name initial" and their married last name as the "last name initial". We'll take care of the rest. The monogram will have the bride's initial on the left, the grooms initial on the right and their new last name initial larger, in the center.
How do I care for my embroidered item?
All items can be washed and dried however, please take special care with your embroidered item. Do not wash it with other items that have buttons, zippers or anything else that could snag the embroidery. Shirts and other clothing items should be washed inside out on a gentle cycle unless specified otherwise in the garment. Sassy Shoppe is not responsible for damage to the products by misuse, normal wear or by dry cleaning. Items that are white with only embroidery on embellishments can also be bleached without worry of the thread color fading. We use the finest threads to ensure they are colorfast!
